There are some new policy changes to our boarding reservations that will take place as of September 1, 2008.  We hope these changes make for smoother arrivals and departures. 

All boarding dogs must check in between 7:00 am and 2:00 pm.  A late arrival fee of $25.00 will be added after 2:00.  We know that most of you are at work and this may seem inconvienent to you but it is much easier on the dogs.  We do offer a shuttle if you need us to pick up or deliver your dog. 

Your invoice must be paid at time of arrival.  We now offer the convienence of using your Visa, MasterCard, or Discover in addition to cash and checks.  We will take payment over the phone or in person.  We will no longer be accepting payment on Sundays.

Vaccinations must be updated when your dog comes in for his/her boarding stay.  We cannot stress enough how important it is for everyone to be up to date on all shots as well as flea and tic prevention.  Bordatella is a vaccine that is required by the state of Illinois every six months.  If your dog is boarding with us and is out of date on vaccinations we will transport him/her to the vet at your cost.  Please make sure this is done before you check in.

Our front office hours are Monday through Friday from 7:00 am to 6:00 pm.  Please call during those times if you have questions about boarding or billing.  Daycare is offered Monday through Saturday from 7:00 am to 6:00 pm.  We do not offer Sunday daycare.

Please respect our Sunday hours of operation.  We are available for you to pick up your dog from 6:00-8:00 am, 11:00-1:00 pm and 6:00-8:00 pm.  We do not open before then and we do not allow you to pick up dog after those times.

This entry was posted on Monday, September 8th, 2008 at 7:04 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.